This Refund & Cancellation Policy governs the terms and conditions under which services are provided by Shree Hari Enterprise (operating under the trade brand Arrow Tech Global), having its operational office at 402, T-8, Signature Global Millenia 1, Sector 37 D, Gurgaon, Haryana - 122001, India.

By engaging our services, signing an agreement, or making a payment via our payment links, invoices, or website, you agree to the terms outlined in this policy.

1. Overview of Services

Arrow Tech Global provides professional digital marketing, Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising management, social media marketing, graphic design, branding, and web development services. Due to the custom, service-based nature of our offerings and the allocation of human resources, strategy planning, and creative development, payments made for services are subject to the specific terms below.

2. Cancellation Policy

• Monthly Retainers: Clients may cancel an ongoing monthly service retainer by providing a written notice at least 15 days prior to the start of the next billing cycle. Cancellation requests must be sent via email to contact@arrowtechglobal.com.
• Project-Based Services: For fixed-scope projects (such as custom web development or brand identity design), a client may request cancellation before project kickoff. Once project discovery, architecture planning, or design execution has commenced, the initial upfront deposit becomes non-refundable.
• Third-Party Costs & Ad Spend: Any funds allocated directly to third-party platforms (e.g., Google Ads, Meta Ads, domain registration, hosting providers, or software licenses) cannot be cancelled or refunded by Arrow Tech Global once disbursed to those platforms.

3. Refund Policy

Because our agency delivers customized professional labor and strategic services, our refund criteria are structured as follows:

• Non-Refundable Services: Fees paid for completed work, delivered milestones, active monthly retainers, or work actively in progress are strictly non-refundable.
• Upfront Deposits: Initial deposits cover onboarding, dedicated team allocation, and initial strategy design. Deposits are non-refundable once work has commenced.
• Eligible Refund Scenarios: A refund may only be issued if:
  1. The client submits a cancellation request in writing before any research, setup, or technical execution has initiated.
  2. A duplicate payment was charged due to a technical error during online payment processing.
• Processing Approved Refunds: If a refund is approved by management, the amount will be credited back to the original payment instrument (Credit Card, Debit Card, or Bank Account) within 7 to 10 business days.

4. Client Delays & Dormant Projects

In the event that a project is delayed, halted, or unresponsive due to a lack of client feedback, missing content, or delayed approvals exceeding 30 consecutive calendar days, the project will be placed on hold. Payments made up to that date will not be refunded, and a reactivation fee may apply to resume service execution.

5. Contact & Support

If you have any questions, concerns, or inquiries regarding our Refund & Cancellation Policy, please contact our support team: